Frequently Asked Questions
Everything you need to know about our artisanal fashion and shopping experience.
How are Ekeko Crafts products made?
Each piece is handcrafted by skilled artisans using traditional techniques and sustainable materials. We prioritize ethical craftsmanship to ensure every item is unique and of the highest quality.
What are your shipping times and costs?
We offer standard and expedited shipping worldwide. Standard domestic orders typically arrive within 5-7 business days, while international shipping can take 10-15 business days depending on the destination.
What is your return and exchange policy?
We want you to love your purchase. If you are not completely satisfied, you can return or exchange unworn items in their original packaging within 30 days of delivery.
How do I care for my handmade garments?
To preserve the integrity of the natural fibers and dyes, we recommend hand washing in cold water with mild detergent and laying flat to dry. Avoid direct sunlight during drying to prevent color fading.
Are your materials sustainably sourced?
Yes, sustainability is at our core. We use organic cotton, recycled fibers, and natural dyes sourced from local communities to minimize our environmental footprint and support local economies.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.